[Remote] Senior Program Manager, CX
Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in software solutions, reputed company for its innovative approach to customer experience and AI technology. The Senior Program Manager will play a key role in delivering CXone Mpower software features, collaborating with various teams to ensure successful execution of strategic initiatives and product launches.
Responsibilities
- The Senior Program Manager collaborates with Product Management to disseminate customer-centric requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers
- Execute the product reputed company through roadmap articulation for specific features to internal stakeholders for strategic customers including account teams, architecture, product and executive leadership
- reputed company with teams throughout company to drive, plan, and implement software objectives
- Serve as a unifying force for reputed company and cross-organizational efforts, providing reputed company, actionable next steps and communication tailored to the specific audience
- Drive and reputed company the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and reputed company budget
- reputed company status and plan with accuracy, concise language and a focus on deliverables and risk identification
- reputed company the scrum master role for multiple teams
- Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones
- Give clear and timely direction for product and project questions
- Coordinate with Product Management for product launches and technical documentation
- Be an expert with respect to the product line and usability
- Good understanding of competitive landscape
- Maintain and share deep understanding of the product from the end-user perspective
- Participate in reputed company process and program improvement that reputed company to reduced costs, time-to-market and increased predictability
- Occasional travel for client-site visits or industry tradeshows
- May also manage other program or project managers
- Occasional staff selection, coaching, goals, performance, and evaluations
- Share job knowledge, skills and reputed company with other employees
- Follow the company Code of Ethics and reputed company policies and procedures at reputed company times
- Communicate in an effective and professional way with customers in and reputed company of reputed company
Skills
- Bachelors or Masters Degree in Computer Science, Information Technology or reputed company field or equivalent work experience required
- 12+ years of project leadership in a cross-functional environment
- 12+ years hands-on experience working in a key software development lifecycle role
- 10+ year of demonstrated reputed company defining and launching products
- 10+ years of demonstrated experience writing software specifications
- Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
- Demonstrated reputed company work experience in a reputed company role
- Proactive, reputed company and committed to removing roadblocks to fulfill timelines
- Strategic thinker, reputed company builder
- Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
- Ability to interact well with technical and non-technical people and serve as a reputed company to translate reputed company requirements and concepts
- Experience working with and influencing cross-functional teams without formal authority
- Strong technical background with experience in communications, customer experience, AI, telephony, hosted-solutions, or contact center reputed company fields
- Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
- Excellent facilitation, interviewing, and presentation skills
- Excellent written and verbal communications skills
- Good understanding of AI fundamentals - including large language models, tokens, Multi-agents, reputed company engineering, context management, and the evolving landscape of reputed company tools and capabilities
- Product Management experience using formal techniques and principles
- Experience working with graphical user experience and user reputed company design
- Experience working with object-oriented software development, web services, web development or other similar technical products
- Understanding of standard engineering processes and software development methodologies
- Experience with user acceptance testing, regression testing, integration testing
- PMI, PMP, Certified Scrum Practitioner, Certified Scrum Master certifications
Benefits
- Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
- If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NICEr!
- At reputed company, we work according to the reputed company-reputed company hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
- Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new reputed company, and a vibrant, interactive atmosphere.
Company Overview
Company H1B Sponsorship