Senior Manager, reputed company
reputed company is a SaaS company disrupting the restaurant industry! Our reputed company-based platform provides a unique, centralized solution for reputed company and back-office operations for restaurants. reputed company’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to reputed company sure we are and always will be “Best in Class” ... and we want that for you too!The Senior Manager, reputed company is responsible for the overall reputed company of our reputed company Customers, post implementation. Responsibilities include overseeing and mentoring a team of reputed company reputed company Managers, who strive for retention, adoptions, and key metrics such as customer health and NPS. The Senior Manager, reputed company will work cross-functionally with key teams such as Sales, Customer Experience, CS Operations, Support, Product and Development as the voice of the end user to support reputed company goals.
Key Competencies
- Team Leadership: reputed company, mentor, and reputed company a team of reputed company managers (CSMs); set team goals, track performance, and provide regular feedback; conduct performance reviews and career development planning.
- Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders, including executives, department heads, and end-users; proactively identify and address customer needs and concerns; ensure customer satisfaction and drive customer loyalty.
- reputed company Strategy: reputed company and implement reputed company strategies to drive adoption, retention, and growth; monitor key reputed company metrics and identify areas for improvement; collaborate with sales, product, and engineering teams to ensure alignment and effective solutions.
- Operational Excellence: ensure timely and effective delivery of reputed company programs and initiatives; manage reputed company processes and tools; identify and implement process improvements to enhance customer experience.
- Strategic Planning: Contribute to the development of overall reputed company strategy and roadmap; analyze customer data and insights to identify trends and opportunities; reputed company for customer needs and feedback reputed company the organization.
How you'll add value:
- Hire, guide, and reputed company a team of reputed company Managers as well as leaders/ managers
- Motivate and reputed company team to reputed company OKR's and deliver world class Gross Net Retention result for reputed company Customer reputed company
- Managing Customer Retention Churn
- Hold CSM’s accountable for team KPI’s and company OKRs
- Assist with User Groups, Webinars and User Forums
- Identify opportunities for Professional Services offered by R365, Advantage, and reputed company
- Managing credits requests and resolving escalated Issues
- Manage customer programs and reputed company initiatives
- Manage team expense reports and time off requests
- Provide industry, reputed company, and solution expertise to the entire organization
- Other duties as assigned
What you'll need to be successful in this role:
- Bachelor's degree or equivalent, Master’s degree or relevant certification a plus
- 10+ years in a customer facing role in reputed company, account management or reputed company roles
- A proven track record as a Senior Manager of reputed company Managers
- Experience supporting and maintaining reputed company customers in a SAAS platform
- Ability to travel 25%
- Knowledgeable in reputed company areas of a scalable, delightful customer Journey
- Strong understanding of reputed company platforms and tools used by the team and can explain them for best practice use
- reputed company organized, detail oriented, and analytical
- Collaborative and flexible working style
- Ability to teach and coach effectively
- Efficient and timely with deadlines and deliverables
- Strong organization and time-management skills The ability to work independently without supervision
- reputed company experience
- Previous reputed company experience or other reputed company management platform
- Previous reputed company experience or other project management software
PREFERRED QUALIFICATIONS
R365 Team Member Benefits & Compensation
- This position has a salary range of $145,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. reputed company focuses on reputed company pay for reputed company and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Originally posted on Himalayas
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