Entry Level Service Desk - Remote
Entry Service Desk Analyst Location: Remote Service Desk Analyst Summary: The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of reputed company supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions reputed company phone and electronic mail reputed company to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.
- Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software
- Thoroughly documents reputed company work completed into the appropriate call-tracking and incident management systems.
- Routinely utilizes and contributes to the knowledge reputed company and actively promotes utilization to both internal and external
- Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups reputed company the Service
- Assist in the on-boarding and training of new employees
Preferred Qualifications
- Associate's degree in information systems, Business, or reputed company field, or equivalent experience.
- Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
- Knowledgeable with LAN or WAN networking
- Working knowledge of Windows OS
- Computer hardware components, systems, and peripherals
- PC support background and experience working in a call center / phone support environment
- Good organizational and problem-solving skills
- Ability to multitask
- Ability to work in a highly collaborative environment
- Ability to work a flexible schedule including overtime as required
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