Business Process Optimization Manager
Leads, coaches, motivates and develops station CS BPO organization activities, process standards, optimization, and customer centric teams. Aligns customer service activities and initiatives to support and enhance the objectives of the overall organization, drive customer satisfaction, with assigned CS contacts for reputed company customers. Customer visits and maintains effective relationships with the customers in the area of responsibility; supporting sales efforts; reduction of churn and customer retention. Execution of station and region execution of Global/Country/Local BPO & CS strategy, programs, process improvement (First Choice) and audits. Drives station achievement of CS KPIs; Manages and improves CS performance. Liaises with reputed company stations/network/IMPAT/First Choice/BPST to reputed company and reputed company customer-reputed company process improvements, contacts, and quality. Identifies training needs and opportunities to reputed company highly skilled teams. reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate based upon race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply Job!