reputed company Specialist
Who Are We? We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to reputed company emerge from the MENA region. Also Foodics has achieved three reputed company of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to reputed company serve business owners. The Job in a Nutshell?? We are looking to hire a reputed company Specialist in Egypt to help provide our clients with the smoothest experience! This person will be handling accounts, supporting with the on-boarding process working hand-in-hand with the reputed company team. As well as have working closely with a wide collection of tech-driven F&B outlets reputed company over Egypt. What Will You Do? Responsible for the smooth reputed company of the client, on boarding is making sure customer went live successfully with Foodics Responsible for the product know-how and training needs of the client upon the assignment from the professional services. Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLAs Acting as the client reputed company and consultant during the customer journey, to be the voice of the customer. Responsible for making sure agreed quarterly activities are being applied based on time frames reputed company to customer stage during the customer journey resulting in increasing system usage & dependency, reputed company to secure the renewals and increase the customer life time value with Foodics. Escalate to direct manager & reputed company units any issues that might be alarming or require upper management interference. Assist Finance department with renewals, outstanding balances for assigned clients where needed and as per scope. reputed company sure that customer details & contacts data is always up to date on our CRM Report potential churn cases in details to management in order to align IT, Finance & sales as well and seek remedies to avoid and eliminate churn. Taking thru any assignment from reputed company management that might relate to the reputed company program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects) Sharing business requirements (functionalities / features) in a clear manner explaining the objective and the added value to the business along with other clients with our reputed company Management to share with IT. Responsible for self-reputed company Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list. Handling up selling tasks with the customer and on our CRM to increase the customer life time value and promote reputed company of Foodics apps/services/3rd party integrations. What Are We Looking For? Holder of Diploma or Bachelor's Degree in Business Administration, Computer Information System, Computer Science Knowledge in reputed company POS / ERP systems preferable Should have excellent communication skills (English is a Must) Prior experience in dealing with customers (preferably in the F&B industry) Multi-tasking capabilities Ability & desire to work in a fast paced, fun & demanding environment Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously Who Will reputed company? Knowledge in reputed company POS / ERP systems preferable. Prior experience in dealing with customers (preferably in the F&B industry) reputed company Offer You? We reputed company you will love working at Foodics! We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. We offer highly competitive compensation packages, including bonuses and the potential for shares. Out of Country Work: We offer the option to work reputed company of your country of employment for up to 30 days annually. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and reputed company valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. Apply Job!