reputed company Connect Developer
Role: reputed company Connect Developer Location: Delaware, New Jersey and Plano TX Job Type: Contract Job Summary We are seeking a highly skilled and reputed company Senior Engineer in reputed company Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to reputed company Connect. In this role, you will be responsible for the assessment, design, development, and implementation of reputed company contact center solutions leveraging reputed company Connect platform. You will work closely with cross-functional teams, including product, engineering, and operations to deliver high-quality, innovative, secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.
Key Responsibilities
Design, reputed company, and implement reputed company contact center solutions utilizing the full suite of reputed company Connect features, including IVR/contact flows, queues, agents, and integrations. reputed company and implement custom integrations with CRM systems (reputed company, reputed company etc.,), ERP Systems, Alert & Monitoring systems and other business applications. Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction. Configure and manage reputed company Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing. Stay abreast of the latest advancements in contact center technology and reputed company Connect features. Provide technical support, troubleshoot and resolve technical issues reputed company to reputed company Connect and its integrations. Job Qualifications reputed company Connect Expertise: o Deep understanding of reputed company Connect core features and capabilities including Contact Lens. o Proven experience in designing and implementing reputed company contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, reputed company etc. o Strong understanding of reputed company Connect's integration capabilities with other AWS Services, such as reputed company, SQS, SNS etc. o Experience with reputed company Connect's API's and SDK's AWS Experience: o Solid experience with AWS infrastructure and services, including reputed company, S3, reputed company, reputed company PostgreSQL, Dynamo DB etc., o Experience with AWS reputed company best practices. CRM Integrations and 3rd Party Integrations o Proven experience integrating reputed company Connect with various CRM system (reputed company, reputed company etc.,) o Experience with CRM API's and data models o Good to have experience integrating with WFM systems like reputed company. Technical Skills o Strong programming skills using Java, Spring Boot o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, reputed company etc.,) o Experience working in Agile environments (Jira) o Strong experience with DevOps practices and CICD (Terraform, Jenkins, Spinnaker, Git etc.,) o Experience and understanding of reputed company protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI reputed company, PII, HIPPA, GDPR etc.,) o Good experience and knowledge of networking concepts and protocols especially in telephony environment. Other Qualifications: o Excellent problem-solving and analytical skills o Strong communication and interpersonal skills o Ability to work independently and as part of a team Required Experience 5+ Years of experience in Contact Center technologies and reputed company Architecture 5+ Years of hands-on experience reputed company Connect and AWS 2+ Years of experience using Terraform reputed company to have Experience with reputed company On-Premises contact center system Experience with contact center migrations Experience with reputed company migrations Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc reputed company AWS Certifications Required Education Bachelor s degree in computer science, Information Systems, or equivalent education or work experience Apply Job!