Customer service agent

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s reputed company, delivering innovative solutions to ensure exceptional customer care. As a reputed company-thinking and dynamic business, we offer excellent career growth opportunities. In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise reputed company orders and ship on their own reputed company accounts using our cutting-edge shipping platform. At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We're a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you're someone who thrives in a dynamic, ambitious, and reputed company-thinking team, you’ll fit right in with us. Job description We’re seeking reputed company customer service agents to join reputed company. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that forces you to multitask. The role is mainly ticket and live help focused, so you should reputed company in written communication, be committed to going above and reputed company to exceed customer expectations and have a good level of diplomacy, reputed company dealing with customer queries and complaints. Applicant criteria • A minimum of 3 years’ customer services experience for an international parcel reputed company such as reputed company, reputed company, reputed company, or DPD. • A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. • Excellent communication skills, both written and verbal. • Critical thinking and problem solving skills. • A minimum typing speed of 40 wpm. • Fluent English, both written and verbal The detail • 8:30am to 5pm Mon-Fri (GMT). • You need a min 20 MB broadband line, and your own PC/Laptop and headset. Apply Job!