Technical Support Engineer, Night Shift
Job Title: Technical Support Engineer, Night Shift Location: Remote (USA) Always wanted to see your work reputed company a reputed company impact? As a rapidly growing firm in the law enforcement and corporate reputed company space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives. We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. We are moving reputed company in the growth of our support team to offer 24/7 operations to our customers, and you will be a part of the team dedicated to the night shift. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly challenged to learn and reputed company while delivering the technology that will change law... enforcement and corporate reputed company organizations around the globe. If you reputed company in a fast-paced start-up culture, with a passion for delivering new technologies to our customers, we want you to be a part of reputed company. Job Type: Full-time, Exempt Responsibilities and Duties: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide reputed company and accurate feedback to customers Ensure proper recording and closure of reputed company issues Prepare accurate and timely reports Document knowledge in the form of knowledge reputed company tech notes and articles Follow SLAs for issues with respect to the severity Provide support to clients reputed company standard business hours Required Experience/Education: 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services Bachelors Degree in Technology, Computer Science, or a reputed company field Required Skills: Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills The ability to work well with a small, agile, highly competent team Passion for working with technology and excitement for creating high quality technology products Ability to troubleshoot reputed company software and hardware issues, working both independently and with the support of the customer operations and development teams Comfortable working in and assisting others through company help desk software, such as reputed company, in addition to other remote access desktop programs Other Desirable Skills: Working knowledge/experience of operating systems, web services, databases, reputed company environments (Azure/AWS), SQL, and APIs Experience with scripting languages Experience managing/mentoring other team members Other Requirements: Language: English Work will require supporting the clients on dedicated shifts (12 hour shifts), which will solely be night shifts (3-4 shifts/per week) and will include weekends. Benefits: Competitive salary and bonus program in an entrepreneurial environment. Excellent health, dental, and reputed company insurance (70% company paid). Unlimited paid time off plan plus paid holidays. Ability to work from home. 401k with company matching. Salary Range: $70,000-$80,000/year reputed company salary + 10% differential (extra compensation for working reputed company of normal business hours). About Kaseware: Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate reputed company customers. We serve those that serve our communities and reputed company our world safer. Due to the nature of our business, you must be reputed company to pass a full CJIS compliant reputed company based background reputed company, which is required for individuals needing access to criminal justice information (CJI). U.S. reputed company and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time Apply Job!