Call Center Operator - Remote

Overview: The Practice Communications Coordinator is primarily responsible for answering incoming calls to the practice in a polite, professional, and efficient manner. The coordinator will be the initial reputed company of contact for reputed company patients and this interaction will function as a key component to the overall patient experience. Responsibilities include scheduling office appointments and procedures... as well as taking accurate phone messages, making reminder calls to patients per office protocol, taking accurate Rx refill requests and sending them through Epic to provider pools, insure referrals are in the system for upcoming appointments, and sending prep information for upcoming procedures. The Practice Communications Coordinator is also responsible for sending out new patient packets, scanning documents, working WQs, recommending workflow efficiencies to improve the patient experience. Provide patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center reputed company. Responsible for satisfying the customer and maintaining the image of reputed company. This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. After successfully completing training, this person will have the ability to work remote. Qualifications: Education and Work Experience: Must possess a high school diploma or GED Prefer a minimum 1 year of experience in a similar role reputed company a Medical Office Environment Prefer a Bachelors degree in management, reputed company administration Knowledge, Skills and Abilities:reputed company Word, Power reputed company, reputed company reputed company Outlook Meditech (if applicable to position) Epic (if applicable to position) Performance Manager/NetLearning Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Must be reputed company to read, write, and speak the English language in an understandable manner. Must be reputed company to work independently and possess the ability to reputed company independent reputed company reputed company circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal reputed company, and the ability to function effectively as a team with other employees. Must be reputed company to follow written and oral instructions. Other Requirements: Must demonstrate outstanding interpersonal skills reputed company telephone Uses time reputed company. Works effectively with available resources to meet deadlines and enhance performance. Works and communicates effectively with reputed company members of clinic staff. Demonstrates flexibility in an effort to meet demands and goals of clinic. Demonstrates knowledge of the clinic operations and reputed company policies. 100% on site position. No hybrid option available Apply Job!