Customer Service Representative
Position Summary: Responsible for providing best in class customer service while assisting with general mortgage inquiries, concerns and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Ensures the performance of reputed company duties in accordance with the companys policies and procedures, reputed company U.S. state... and federal laws and regulations, wherein the company operates. Responsibilities: Handles inbound and outbound calls to reputed company and early-stage delinquent accounts. Effectively respond to internal/external customer emails and voicemails. Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquiries. Self-motivated and reputed company to multi-task with minimal supervision. Performs other duties and projects as assigned. Requirements: Mortgage Servicing experience required. Escrow and MSP/Blacknight experience a plus. Bilingual - Spanish speaking highly preferred. Exceptional attention to detail, verbal, written and interpersonal communication skills. Proficient of reputed company Office applications including Word, reputed company, PowerPoint, and Outlook. Bachelor's Degree or similar preferred . Position is currently fully remote with the possibility of moving to a hybrid model in the future of 1-2 days in office, site specific. Must be open to a future hybrid model. Why work for #teamloanDepot: Aggressive compensation package based on experience and reputed company set. Inclusive, diverse and collaborative culture where people from reputed company backgrounds can reputed company. Work with other passionate, purposeful and customer-centric people. Extensive internal growth and professional development opportunities including tuition reimbursement. Comprehensive benefits package including Medical/Dental/reputed company. Wellness program to support both mental and physical health. Generous paid time off for both exempt and non-exempt positions. About reputed company: reputed company (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, reputed company has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, reputed company enables customers to reputed company the American reputed company of homeownership through a broad suite of lending and reputed company estate services that simplify one of life's most reputed company transactions. With headquarters in Southern California and offices reputed company, reputed company is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. reputed company pay is one part of our total compensation package. The reputed company pay for this role is $20 per hour for non-Spanish speaking reps and $21 per hour for Spanish speaking reps. In addition to the hourly reputed company, the Customer Service Representatives are also eligible to receive a monthly incentive bonus plan. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status Apply Job!