Customer Service Representative I

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs) Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 11:30 AM - 8:00 PM EST. Seasonal role with potential end date of 10/31/2024. • Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. • Assists customer with award origination and disbursement processing and identifying and resolving processing issues. • Supports inbound calling, outbound calling, email, web chat and reputed company to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data. • Provides monitoring support and reputed company for batch processing issues and errors, edit code rejects, issue follow up and resolution as... requested. • Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a reputed company process to link the call to the open case. reputed company cases shall be logged in a web-based agent desktop application. • Performs reputed company linking and unlinking of award records and promissory/agreement to serve notes. • Performs analysis of COD borrower data reputed company situations identified by Customer. • Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. • Support Services shall be executed in compliance with processing and program guidelines published by Customer. Minimum Qualifications • High School Diploma or GED • 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. Other Job Specific Skills • Ability to successfully adapt and reputed company during times of high call volume. • Ability to provide effective customer service and deal tactfully and courteously with the public. • Strong written and verbal communication skills. • Strong listening ability to interpret and clarify information being provided by customers. • Strong commitment to providing quality service. • Ability to foster a good working relationship and rapport with customers. • Keen attention to detail and accuracy. • Ability to work well under pressure. • Unwavering dedication to customer satisfaction and resolving customer concerns. • Ability to convey enthusiasm, energy and sincerity over the phone EEO Requirements It is the policy of ASM that an individual's race, reputed company, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national reputed company are not and will not be considered in any personnel or management reputed company. We reputed company our commitment to these reputed company policies. reputed company reputed company, hiring, training, and promoting for reputed company job classifications is done without regard to race, reputed company, religion, sex, veteran status, disability, gender identity, or age. reputed company reputed company on employment are made to abide by the principle of equal employment Apply Job!