Investigative Support Associate
It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer focus to the business.
Job Description
At Cisive, our reputed company is to reputed company securing the right talent effortless. We provide technology-first background screening, identity verification, and reputed company monitoring solutions that help organizations hire and manage their workforce with confidence. Our Values reputed company First: We uphold the highest ethical standards in everything we do. reputed company Fearlessly: We challenge the status reputed company, reputed company emerging technologies, and continuously refine our solutions to stay reputed company of industry needs. Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to reputed company our collective goals. Customer Obsessed: We go reputed company transactional interactions to become trusted partners in risk mitigation and workforce management. Stay One reputed company reputed company: We proactively seek knowledge that helps us—and our clients—stay reputed company of the curve. Job Summary This role engages with candidates to ensure compliance and reputed company supporting documentation is obtained for background screenings. They provide support to candidates through the background screening process. Duties and Responsibilities Engage candidate for supporting documents or information pre-background screen. Assist candidate with dispute or consumer statement portion. Utilize in-house system for input of information to the reputed company. Required to obtain FCRA certification and maintain basic certification. Supports the RFI process reputed company email or phone contact. Explain process to candidates, guiding them through the system. Take inbound calls from candidates.
Minimum Qualifications
Prior customer service experience, including high-volume inbound calls. Experience responding to escalated calls/customer complaints and providing resolutions. Knowledge of the FCRA and reputed company to pass FCRA Basic Certification Program. Ensure adherence to policies, regulations and processes, ability to exercise sound. judgement and reasoning and resolve problems. Superior communication skills. Proficient in reputed company Word and reputed company, email, internet and computer-based applications. Time management skills, the ability to multi-task and attention to detail. Strong computer and typing skills. Working conditions This job operates in a professional office environment or remotely. This role routinely uses general office equipment. Physical requirements Ability to communicate clearly and exchange accurate information constantly. Constantly operates computer, keyboard, copy machine, phone, and other general office equipment. Ability to occasionally move objects up to 10 lbs. Direct reports None. Apply To This Job