[Remote] Customer Support Associate (12am - 8am EST shift)
Note: The job is a remote job and is open to candidates in USA. Empower is a fast-growing startup focused on transforming the gig economy for drivers. They are seeking Customer Support Associates to address and resolve driver and rider issues on their platform, ensuring high levels of customer satisfaction.
Responsibilities
- Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
- Ensure timely correspondence with customers via phone and email
- Identify customer needs and address their problems with a positive attitude
- Escalate issues and trends that require broader attention
- Prepare and present product/service recommendations that will decrease the volume of customer issues in the future
Skills
- Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
- Polished written and verbal communication skills
- Strong organizational skills and the ability to multitask
- Proficiency in CRM software and ticketing systems such as Zendesk
- Team-first mentality and a professional attitude
- Flexible schedule, allowing for night work (midnight to 8 AM EST) and potential weekend shifts
- You exhibit patience when handling tough situations
- You take a startup (all-hands-on-deck), 'I bust my butt because I love it' approach
- Experience in a customer support role or call center environment
- Experience at a startup or in a similarly intense environment
- Familiarity with for-hire transportation industry and gig economy
Benefits
- Equity
- Performance-based bonus
- Competitive benefits package
- Being part of a great team to better the lives of gig workers
- Work from home
Company Overview