Software Implementation Specialist
VIP (Vermont Information Processing) is seeking a Software Implementation Specialist to join their RAS Installation Team, which is responsible for installing beverage software for distributor customers. The role involves building customer relationships, managing projects, and enhancing software solutions through direct customer support and training.
Responsibilities
- Learn how to install, use and set-up the various components of VIP Solution Packages and Software
- Successfully understand VIP Software with the knowledge to install and train at VIP customer sites
- Installation Includes: Preparatory data conversion and hardware set-up
- Training Includes: On-site support and customer service to existing customers to include troubleshooting issues, emphasizing training components, managing on-site software upgrades, and communicating with the Software Support Team as well as providing feedback to our various Development Teams
Skills
- Must be highly organized and detail-oriented
- Effective communication skills, both written and oral
- Effective at teaching and training in a resourceful way
- Self-motivated with the ability to work independently and as a team player
- Ability to multitask and handle multiple projects and customers
- A desire to learn new technologies and provide innovative ideas in the implementation team
- 30%-50% travel within the US
- Knowledge of beverage distribution is a plus!
Benefits
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match & Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
Company Overview