[Remote] Technology Program Quality Analyst (Automation & Data Focus)
Note: The job is a remote job and is open to candidates in USA. Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners. The Technology Program Quality Analyst (Automation & Data Focus) supports the development and execution of technology-enabled quality systems, focusing on data structuring, process standardization, and signal analysis to enable automation and consistent decision-making across quality workflows.
Responsibilities
- Design, build, and deploy automated workflows and decision logic across quality processes using low-code platforms (e.g., Power Automate, Salesforce Flow) and AI-assisted tools
- Support the design and refinement of standardized intake models for:
- Complaints
- Adverse events
- Nonconformances
- Supplier quality events
- Ensure incoming data is:
- Complete
- Consistent
- Structured for downstream automation and analysis
- Identify gaps in intake quality and work with stakeholders to improve data capture practices
- Monitor quality data streams to identify:
- Trends
- Recurring issues
- Emerging risks
- Perform structured analysis of:
- Complaint patterns
- CAPA effectiveness
- Supplier performance signals
- Support development of early signal detection frameworks (e.g., recurring issue triggers, threshold-based alerts)
- Assist in translating quality processes into clear, structured workflows and decision paths
- Support the development and testing of:
- Decision trees
- Classification logic
- Standardized language frameworks
- Partner with the Engineer to validate that workflows reflect real-world operations
- Develop and maintain dashboards and reports that provide:
- Clear visibility into quality metrics
- Actionable insights for leadership
- Support Management Review reporting by ensuring data accuracy and consistency
- Help define and track key metrics such as:
- Complaint trends
- CAPA timeliness and recurrence
- Supplier defect rates
- Training and document control signals
- Support investigations by:
- Gathering and organizing relevant data
- Identifying patterns and contributing factors
- Assist in maintaining data integrity across QMS and related systems
- Support recall, supplier quality, and compliance-related data activities as needed
- Work cross-functionally with Quality, IT, and Operations teams to improve data quality and process consistency
- Provide input on opportunities to improve workflows and reduce variability
- Support training efforts related to standardized intake, data usage, and reporting
Skills
- Strong analytical skills with the ability to structure ambiguous information into clear, usable formats
- Experience working with data in Excel or similar tools (data cleaning, organization, basic analysis)
- Ability to identify patterns, trends, and inconsistencies in data
- Strong attention to detail and commitment to data accuracy and integrity
- Ability to follow and help enforce standardized processes and data structures
- Strong communication skills with the ability to work across technical and non-technical teams
- Curiosity and interest in automation, AI tools, and improving how work gets done
- Basic familiarity with data visualization tools (e.g., Tableau, Power BI) preferred
- Exposure to Quality Management Systems (QMS) or regulated environments preferred
- Bachelor's degree in a related field (Business, Science, Engineering, Data Analytics, or similar)
- 1–3 years of experience in data analysis, quality operations, process support roles, or equivalent combination of education and experience
- Experience in pharmaceuticals, healthcare, or regulated environments
- Exposure to complaint handling, CAPA, or supplier quality processes
- Familiarity with Salesforce or similar systems
- Basic exposure to automation tools (e.g., Power Automate)
- Lean Six Sigma or process improvement training (a plus)
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
- Certain positions may include eligibility for a short-term incentive plan
Company Overview
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