Remote Data Entry Representative – Electronic Health Record (EHR) File Technician – Arizona – arenaflex

About arenaflex – Pioneering Health Information Excellence

arenaflex is a leading provider of integrated health solutions, dedicated to delivering seamless, patient‑centered care across the United States. With a robust portfolio that spans health insurance, care management, and advanced data analytics, arenaflex empowers clinicians, providers, and members to achieve better health outcomes through technology‑driven processes. Our commitment to innovation, compliance, and compassionate service makes us a trusted partner in the rapidly evolving healthcare ecosystem. As part of our growing remote workforce, you will join a collaborative team that values accuracy, integrity, and continuous improvement.

Position Overview

The Remote Data Entry Representative – Electronic Health Record (EHR) File Technician is a critical member of arenaflex’s multi‑disciplinary operations team. Working from the comfort of your home in Arizona, you will ensure that complex clinical information is accurately placed, filed, and maintained within our secure EHR platform. This role blends meticulous data handling with proactive customer service, supporting internal stakeholders and contributing directly to the continuity and quality of patient care.

Key Responsibilities

• Accurately place complex health information—including clinical records, diagnostic reports, and therapeutic notes—into the correct patient EHR profile within established timeframes.
• File documents according to the approved Hyland OnBase Unity Client filing structure, consistently achieving a minimum of 98% accuracy on all submissions.
• Maintain an 85%–100% quality assurance trust level by performing routine checks and corrective actions on newly filed records.
• Achieve a filing throughput of 55 pages per hour while preserving data integrity and compliance with arenaflex policies.
• Prioritize daily workloads, resolve routine issues independently, and escalate complex problems to supervisors as needed.
• Research patient information using internal systems to verify Medical Record Numbers, identifiers, and relevant medical terminology.
• Conduct quality assurance activities, including spot‑checks and audit trails, to ensure ongoing compliance with Standard Operating Procedures.
• Coordinate with providers to review scanned documents, following accepted protocols for validation and sign‑off.
• Demonstrate a positive, customer‑focused attitude in all interactions with internal teams, external partners, and patients.
• Identify personal development opportunities, share knowledge openly, and contribute to a culture of continuous learning.

Essential Qualifications

• High School diploma or GED (required).
• General understanding of medical terminology, including familiarity with diagnostic and therapeutic studies, specialty names, and common abbreviations.
• Minimum of one year of customer service experience in a healthcare setting, with strong PC proficiency.
• Prior experience working with Electronic Health Record systems; Hyland OnBase Unity Client experience is highly preferred.
• Excellent oral and written communication skills, capable of conveying information clearly, warmly, and concisely.
• Demonstrated ability to work independently, manage time effectively, and meet productivity targets with minimal supervision.

Preferred Qualifications & Additional Experience

• One or more years of experience in Health Information Technology (HIT) or medical records management.
• Certification such as Certified Health Information Technician (CHIT) or Registered Health Information Technician (RHIT) is a plus.
• Experience with quality assurance processes, audit documentation, and compliance reporting.
• Familiarity with HIPAA regulations and data privacy standards.
• Proven track record of meeting or exceeding accuracy and speed metrics in a fast‑paced environment.

Core Skills & Competencies

• Attention to Detail: Ability to spot discrepancies and ensure every record is filed correctly.
• Analytical Thinking: Quickly assess information, determine appropriate filing locations, and resolve ambiguities.
• Customer Service Orientation: Provide courteous, helpful assistance to internal stakeholders and external partners.
• Technical Proficiency: Comfortable navigating EHR platforms, database queries, and document management tools.
• Time Management: Prioritize tasks, meet deadlines, and sustain high productivity without sacrificing quality.
• Communication: Strong written and verbal skills for clear documentation and collaborative problem‑solving.
• Adaptability: Embrace evolving processes, new software updates, and changing regulatory requirements.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Remote Data Entry Representative, you will have access to:

• Structured onboarding programs that cover EHR fundamentals, compliance standards, and arenaflex’s operational workflows.
• Ongoing training modules on advanced medical coding, health informatics, and data governance.
• Mentorship from senior HIT professionals who can guide you toward certifications such as CHIT, RHIT, or Certified Coding Specialist (CCS).
• Opportunities to transition into roles such as Health Information Analyst, EHR Project Coordinator, or Quality Assurance Lead based on performance and interest.
• Regular performance reviews that include personalized development plans, skill‑building resources, and clear pathways for promotion.

Work Environment & Culture at arenaflex

Our remote workforce thrives on flexibility, collaboration, and a shared purpose. Key aspects of our culture include:

• Inclusive Community: A diverse team that values each member’s unique perspective and encourages open dialogue.
• Work‑Life Balance: Flexible scheduling, paid time off, and a supportive environment that respects personal commitments.
• Technology‑First Approach: State‑of‑the‑art tools, secure VPN access, and a reliable IT support desk to keep you productive.
• Recognition Programs: Regular acknowledgment of high‑performing individuals through awards, bonuses, and public commendations.
• Health & Wellness Initiatives: Access to virtual wellness programs, mental health resources, and fitness subsidies.

Compensation, Perks & Benefits (General Overview)

arenaflex offers a competitive compensation package that reflects your experience, skill set, and performance. While exact figures will be discussed during the interview process, candidates can expect:

• Base salary aligned with industry standards for remote health information roles.
• Performance‑based bonuses tied to accuracy, speed, and quality metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options, including 401(k) matching contributions.
• Paid holidays, vacation days, and sick leave.
• Professional development stipend for certifications, courses, or conferences.
• Home office allowance to support ergonomic equipment and high‑speed internet.

Why Join arenaflex?

If you are passionate about safeguarding patient information, thrive in a detail‑oriented environment, and enjoy the autonomy of remote work, arenaflex provides the platform to excel. You will be part of a mission‑driven organization that places patient care at the heart of every process, while offering you the tools, training, and support needed to grow your career.

Application Process

Ready to make a meaningful impact on the health of millions? Submit your application today and become a valued member of the arenaflex family. We look forward to reviewing your qualifications and discussing how your expertise can help us maintain the highest standards of data integrity and patient care.

Apply Job!