Senior Sales Support & Services Manager – Remote Customer Support for arenaflex – $25/hr – Full‑Time

About arenaflex – A Leader in Immersive Guest Experiences

arenaflex is a global entertainment and hospitality powerhouse renowned for creating unforgettable moments for millions of guests each year. From world‑class resorts and cruise experiences to exclusive vacation club memberships, arenaflex blends storytelling, technology, and service excellence to set the industry standard. As a forward‑thinking organization, arenaflex invests heavily in employee development, innovative digital platforms, and a culture that celebrates creativity, collaboration, and continuous improvement.

Role Overview – Sales Support and Services Manager (Remote)

arenaflex is seeking a dynamic, results‑driven Sales Support & Services Manager to lead a high‑performing team of customer‑facing professionals. This remote, full‑time position offers a competitive hourly rate of $25 and the opportunity to shape the guest experience across arenaflex’s flagship Vacation Club, Resort, and Cruise Line offerings. You will mentor a workforce of more than 200 cast members, drive operational excellence, and partner with cross‑functional leaders to deliver seamless, high‑impact service interactions.

Key Responsibilities

• Team Leadership & Mentorship: Direct, coach, and develop a diverse team of 200+ arenaflex cast members, fostering a culture of empowerment, accountability, and high performance.
• Operational Oversight: Manage day‑to‑day operations across multiple arenaflex properties—including on‑site resort locations, the arenaflex Cruise Line, and virtual event platforms—to ensure flawless execution of sales and service initiatives.
• Strategic Execution: Translate corporate strategy into actionable plans for the Sales Support team, aligning daily activities with broader arenaflex goals for guest satisfaction, revenue growth, and brand loyalty.
• Performance Management: Set clear performance metrics, conduct regular reviews, and implement data‑driven improvements to boost functional efficiency and productivity.
• Guest Experience Optimization: Champion initiatives that enhance the guest journey, focusing on sales interactions, service touchpoints, and conversion pathways to maximize satisfaction and repeat business.
• Cross‑Functional Collaboration: Partner with Marketing, Product Development, Technology, and Operations leaders to synchronize sales strategies, training programs, and promotional campaigns.
• Project Leadership: Lead critical projects that introduce new service models, technology tools, and process enhancements while navigating a fast‑paced, ever‑changing environment.
• Virtual Event Management: Oversee the planning and execution of virtual events, ensuring consistent communication, engagement, and technology integration for training and promotional activities.
• Infrastructure Coordination: Work closely with facilities and IT teams to guarantee that both physical and digital infrastructures support seamless sales operations across all arenaflex venues.
• Creative Collaboration: Collaborate with the Creative Services team to develop compelling marketing collateral that drives sales and enriches the guest experience.

Essential Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience leading large, customer‑focused teams (200+ members) in a high‑volume environment.
• Deep understanding of the end‑to‑end sales cycle, including lead generation, conversion, and post‑sale support.
• Proven ability to analyze operational data, identify performance gaps, and implement effective solutions.
• Strong commitment to diversity, equity, and inclusion, with a track record of fostering an inclusive workplace.
• Exceptional communication skills, both written and verbal, with the ability to influence senior leadership.
• Demonstrated expertise in project management, meeting tight deadlines while maintaining quality standards.
• High proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and video‑conferencing tools such as Zoom and Microsoft Teams.
• Willingness to travel periodically to arenaflex resort locations and the arenaflex Cruise Line as needed.
• Flexibility to work evenings, weekends, and holidays to support peak guest demand periods.

Preferred Qualifications

• 2+ years of experience in Guest Experience Management or a similar guest‑centric role.
• In‑depth knowledge of arenaflex Resort operations, policies, and procedures.
• Experience with continuous improvement methodologies (Lean, Six Sigma, Kaizen).
• Background in managing vendor relationships and contract negotiations.
• Proficiency with Avaya/telephony systems and Customer Relationship Management (CRM) platforms.
• Technical aptitude for supporting virtual event platforms and online training solutions.

Core Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and retain top talent in a remote setting.
• Analytical Thinking: Strong data‑driven mindset to monitor KPIs, generate insights, and drive performance improvements.
• Customer‑Centric Focus: Passion for delivering exceptional guest experiences that align with arenaflex’s brand promise.
• Collaboration: Skilled at building strong partnerships across functional teams and external vendors.
• Adaptability: Comfortable navigating ambiguity and rapidly shifting priorities in a dynamic environment.
• Technology Savvy: Comfortable leveraging digital tools for communication, training, and operational efficiency.
• Project Management: Proven ability to lead cross‑functional initiatives from concept to completion.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Sales Support & Services Manager, you will have access to:

• Leadership development programs tailored for high‑potential managers.
• Mentorship from senior executives across the arenaflex portfolio.
• Cross‑training opportunities that expose you to resort, cruise, and vacation club operations.
• Certification courses in project management, data analytics, and customer experience design.
• Opportunities to lead global initiatives, expanding your influence beyond the United States.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that includes:

• Hourly rate of $25 with eligibility for performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off, including vacation, sick leave, and holidays.
• Employee discount programs for arenaflex resorts, cruise voyages, and vacation club memberships.
• Flexible remote work arrangements and a supportive technology stipend.
• Wellness programs, employee assistance resources, and continuous learning allowances.

Work Environment & Culture at arenaflex

arenaflex prides itself on a vibrant, inclusive culture where creativity thrives. Employees enjoy:

• A collaborative, team‑first mindset that celebrates diverse perspectives.
• Regular virtual town halls, innovation challenges, and community service initiatives.
• State‑of‑the‑art digital workspaces that enable seamless remote collaboration.
• A commitment to work‑life balance, with flexible scheduling and support for personal commitments.
• Recognition programs that honor outstanding performance and innovative ideas.

Why Join arenaflex?

If you are a strategic leader with a passion for delivering world‑class guest experiences, arenaflex offers the platform to amplify your impact. You will work alongside industry‑leading professionals, shape the future of hospitality service delivery, and enjoy a rewarding career path that values your growth and well‑being.

Ready to Make a Difference?

Take the next step in your career and become a pivotal part of arenaflex’s mission to create magical moments for guests worldwide. Apply Now and embark on a journey of professional excellence and personal fulfillment.