Customer Service Representative – Flight Service Administration (Full‑Time, $26 per Hour) – arenaflex

About arenaflex

arenaflex is a global leader in air transportation, connecting millions of passengers across continents every day. With a legacy of safety, reliability, and innovation, arenaflex has built a reputation for delivering world‑class travel experiences while fostering a supportive environment for its employees. Our mission is to empower every traveler to explore the world with confidence, and we achieve that by investing in people, technology, and sustainable practices that set the industry standard.

Position Overview

We are seeking a dedicated Customer Service Representative – Flight Service Administration to join the Flight Administration team within the Customer Experience Division at arenaflex. This full‑time role, based in Dallas, USA, offers a competitive hourly rate of $26 and a dynamic work schedule that includes 8‑hour shifts, with the flexibility to work evenings, weekends, and holidays as needed. As a key point of contact for our flight crew, you will handle a high volume of inbound calls, process crew‑related transactions, and collaborate with multiple internal departments to ensure seamless operations.

Key Responsibilities

• Answer and resolve inbound telephone inquiries from flight crew members, airline staff, and internal stakeholders with professionalism and empathy.
• Process a wide variety of crew‑related transactions in the semi‑automated Business Operations System (SABER) and the Flight Movement Tracking System (Felines), including payroll adjustments, time‑off requests, and leave records.
• Interpret and apply the arenaflex/APFA Joint Collective Bargaining Agreement to ensure all crew actions comply with contractual terms.
• Coordinate with scheduling, payroll, human resources, and operations teams to facilitate accurate and timely crew assignments.
• Document call logs and transaction details accurately, maintaining compliance with internal audit standards and data‑privacy regulations.
• Provide clear, concise information to crew members regarding policies, procedures, and system functionalities.
• Identify recurring issues or process gaps and recommend improvements to enhance the overall crew experience.
• Assist in training new team members on system navigation, call handling techniques, and policy interpretation.
• Remain flexible to work additional hours or shift differentials to address operational peaks and emergency situations.

Essential Qualifications

• Bachelor’s degree from an accredited institution, preferably in Business Administration, Communications, or a related field.
• Demonstrated ability to interpret complex agreements and translate them into actionable steps for crew members.
• Strong verbal and written communication skills, with the capacity to convey technical information in an understandable manner.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience navigating enterprise‑level software platforms.
• Prior experience working with SABER, DECS, RES, or similar airline crew management systems is highly desirable.
• Excellent problem‑solving abilities, with a track record of handling high‑volume call environments while maintaining composure.
• Flexibility to work rotating shifts, including weekends, holidays, and occasional overtime.
• Strong interpersonal skills, enabling effective collaboration with colleagues across all organizational levels.

Preferred Qualifications & Experience

• Previous experience in a call‑center or contact‑center environment, especially within the aviation or transportation sector.
• Familiarity with collective bargaining agreements, union regulations, and crew scheduling policies.
• Demonstrated experience in data entry accuracy and audit‑ready documentation.
• Customer‑service certifications (e.g., Certified Customer Service Professional) or related training.
• Ability to speak a second language, which can enhance service to a diverse crew population.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex policy language and apply it to real‑world scenarios.
• Attention to Detail: Precision in data entry, record‑keeping, and compliance reporting.
• Time Management: Efficiently prioritize tasks during peak call volumes.
• Team Collaboration: Work closely with scheduling, payroll, HR, and operations to resolve cross‑functional issues.
• Adaptability: Thrive in a fast‑paced environment with shifting priorities and evolving technology.
• Customer‑Centric Mindset: Commitment to delivering exceptional service experiences to crew members.
• Technical Proficiency: Comfort with navigating multiple software platforms simultaneously.

Compensation & Benefits

arenaflex offers a competitive hourly wage of $26, complemented by a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Medical, Dental, Vision: Full coverage options with low deductibles, plus access to tele‑health services.
• 401(k) Retirement Plan: Company match after one year of service, helping you build a secure future.
• Paid Time Off & Holidays: Generous vacation accrual, sick leave, and paid holidays.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial guidance.
• Pet Insurance: Coverage for your furry companions.
• Travel Discounts: Reduced fares for you and eligible family members.
• Wellness Programs: On‑site fitness classes, wellness challenges, and health coaching.
• Flexible Spending Accounts (FSAs): Pre‑tax options for medical and dependent care expenses.

Career Development & Learning Opportunities

At arenaflex, your growth is a priority. We provide a clear career pathway for customer service professionals, including:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to internal training portals covering advanced system navigation, conflict resolution, and leadership development.
• Opportunities to cross‑train in related departments such as scheduling, payroll, and operations.
• Eligibility for internal promotions to senior representative, team lead, or supervisory roles based on performance.
• Support for external certifications and industry conferences to keep you at the forefront of aviation customer service trends.

Work Environment & Culture at arenaflex

arenaflex prides itself on an inclusive, collaborative culture where diversity of thought fuels innovation. Our Dallas office features a modern workspace equipped with ergonomic stations, breakout rooms for brainstorming, and quiet zones for focused work. We celebrate employee milestones, host regular team‑building events, and encourage open dialogue through town‑hall meetings and feedback channels. By fostering a supportive atmosphere, we empower each associate to bring their authentic self to work and contribute meaningfully to the company’s mission.

How to Apply

If you are ready to join a forward‑thinking airline that values its people as much as its passengers, we invite you to submit your application today. Click the link below to start the process, upload your resume, and tell us why you are the perfect fit for the Customer Service Representative – Flight Service Administration role at arenaflex.

Apply Now

Take the Next Step with arenaflex

At arenaflex, you will not only earn a competitive wage and enjoy a robust benefits package—you will also become part of a global community dedicated to safety, excellence, and continuous improvement. Your contributions will directly impact the daily lives of our flight crew, ensuring they have the support they need to keep the world moving. Join us, grow your career, and help shape the future of air travel.