Wellness Coach/Care Navigator

Care Navigator / Health Coach (MSK Digital Care) Full-Time or Part-Time | Remote (U.S.)

How to Apply

• Email [email protected] with your resume and brief responses to:
• Coaching credential(s): NBHWC is optional but preferred. List any relevant certifications (NBHWC, NCHEC, CHES, CPT, PTA/OT/ATC, RN, etc.).
• Volume & channel: In the last 12–24 months, what was your average # of member/patient touches per week (visits, calls, chats)?
• Initiative (2–3 sentences): Share an example of how you proactively removed a barrier to care (activation, adherence, access, flare management) and the outcome.
• Older adults: In 1–2 sentences, describe your experience working with older adults and/or chronic pain/MSK populations.

Overview

Protera Health is a fast-growing digital health company transforming musculoskeletal (MSK) care for adults with back, neck, and joint pain. We partner with health plans to deliver a modern, virtual-first care model that improves outcomes and reduces avoidable spend—including high-cost surgeries, procedures, imaging, and unnecessary in-person utilization. We’re hiring a Care Navigator / Health Coach who can build trust quickly, guide members through a structured MSK program, and drive consistent engagement—especially for an older population managing joint and muscle conditions. About Protera Health Protera Health delivers evidence-based virtual MSK care through a multidisciplinary clinical team and a member experience designed around human connection. We help members feel better, move better, and make informed care decisions—while supporting payer goals around affordability, quality, and appropriate utilization. The Role As a Care Navigator / Health Coach, you will be a primary point of contact for members in our MSK program. Your job is to activate members, sustain participation, remove barriers, and reinforce clinically aligned behaviors that improve function and reduce pain.

• You’ll blend two strengths:
• Care Navigation: guiding members through the program, coordinating touchpoints, triaging needs, and simplifying the healthcare system.
• Health Coaching: using behavior change techniques to improve adherence, confidence, and self-management for chronic MSK conditions.

This is a high-touch, high-volume, member-facing role requiring empathy, speed, and strong clinical judgment within scope.

• What Success Looks Like
• Members feel understood, supported, and confident in their care plan.
• Engagement and adherence are high (sessions completed, exercises performed, check-ins maintained).
• Escalations are appropriate and timely (red flags, worsening symptoms, care gaps).
• Members make smarter care choices—fewer unnecessary in-person visits, imaging requests, and avoidable specialist/procedural pathways.
• Documentation is clean, timely, and audit-ready.

Responsibilities

• You will:
• Conduct virtual 1:1 sessions (video/phone) and asynchronous support (messaging) to coach and navigate members through MSK care.
• Build personalized action plans focused on function, mobility, pain coping, and sustainable routines aligned to the clinical program.
• Use evidence-based coaching skills (motivational interviewing, SMART goals, habit formation) to drive adherence and outcomes.
• Support older adults with practical problem-solving: technology assistance, pacing, fall-risk awareness, flare management, and confidence building.
• Identify barriers to participation (fear avoidance, low health literacy, caregiver demands, comorbidities) and address them proactively.
• Triage and escalate appropriately to clinicians for red flags, worsening symptoms, or out-of-scope concerns.
• Reinforce the “right care, right time” pathway—helping members avoid unnecessary utilization while ensuring safe escalation when needed.
• Collaborate in team huddles and contribute to workflow improvements, member education, and quality initiatives.
• Maintain accurate documentation and meet productivity and quality targets.

What Makes a Great Care Navigator (at Protera)

• A strong care navigator is:
• Member-obsessed and outcomes-driven: you measure success by follow-through and functional improvement.
• Operationally sharp: you manage high volume without dropping details; you close loops and reduce friction.
• A clear communicator: you can explain next steps in plain language and set confident expectations.
• A safe triager: you know when to reassure, when to coach, and when to escalate.
• Payer-aligned: you understand utilization drivers and can help members choose effective, lower-burden care pathways without compromising safety or experience.

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