[Remote] Content Policy Operations Specialist, Japanese, Prime Video Trust & Safety
Note: The job is a remote job and is open to candidates in USA. Amazon's Prime Video is a premium streaming service that offers a vast collection of TV shows and movies. They are seeking a Japanese speaking Content Policy Operations Specialist to support the Trust & Safety Operations team in ensuring content compliance and protecting customers from regulatory risks.
- Responsibilities
- Conduct manual reviews of global content for policy compliance
- Make high-judgment decisions on compliance actions in complex scenarios
- Perform real-time risk assessments of sensitive content with detailed documentation
- Develop and maintain standard operating procedures coordinating with Policy, Operations, and Program teams
- Document comprehensive content investigation reports combining on-platform data with external research
- Analyze grey area content and provide actionable recommendations
- Drive projects that improve support-related functions and processes
- Prioritize initiatives leveraging technology and automation
- Identify policy compliance gaps with supporting research
- Work directly with cross-functional teams across the organization
- Support global content review standardization and policy alignment projects
- Develop subject matter expertise in industry best practices
- Participate in ad-hoc projects and assignments as necessary
- Skills
- Bachelor's degree or equivalent
- 2+ years of Trust & Safety, law, risk management, investigations, compliance, or program management experience
- Can work with sensitive and/or graphic content
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience handling confidential information and maintaining professionalism in dealing with senior executives
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Speak, write, and read fluently in Japanese
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc
- Experience in fraud/risk investigations
- Experience effectively communicating complex concepts through written and verbal communication
- Knowledge of the television and media industry
- Benefits
- Sign-on payments
- Restricted stock units (RSUs)
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
- Company Overview
- Prime Video delivers an entertainment destination unlike any other—fast, reliable, personal, effortless, and delightful. It was founded in 2006, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://primevideo.com.
- Company H1B Sponsorship
- Prime Video & Amazon MGM Studios has a track record of offering H1B sponsorships, with 3262 in 2026, 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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