Inside Sales Assistant

ASUS is a technology company known for its innovation, and they are seeking an Inside Sales Assistant to support their sales team. The role involves processing customer orders, addressing inquiries, and collaborating with various internal departments to ensure a smooth sales process.

Responsibilities

• Serve as the primary point of contact for sales representatives and customer accounts, addressing their needs and ensuring a high level of service
• Review and process customer orders, confirm pricing, and ensure order accuracy and completeness
• Handle customer inquiries, resolve issues, and manage return processes in a timely and professional manner
• Monitor shipment schedules and proactively follow up to ensure on-time delivery
• Collaborate cross-functionally with internal departments including Accounting, Logistics, and Marketing to ensure smooth operational flow
• Prepare and distribute weekly reports for planning and fulfillment tracking
• Participate in scheduled weekly meetings with customers and sales teams to discuss status updates and opportunities
• Enter and process customer purchase orders promptly and accurately
• Generate and deliver weekly reports for internal stakeholders and customers, including sales and account management teams
• Maintain regular communication with customers, propose product promotions, and monitor inventory levels and sales performance
• Coordinate with Sales, Product Managers, freight forwarders, and customers to ensure timely and efficient delivery of shipments
• Work with Warehouse and Accounting teams to confirm order shipments, invoice accuracy, and manage product returns
• Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists
• Must be able to multitask and operate in a fast-paced environment, while maintaining a disciplined approach to complete all tasks
• Ability to work under tight and frequently changing deadlines in a dynamic business environment is necessary
• Other duties and responsibilities may be assigned from time to time, at the discretion of management

Skills

• Minimum of 1 year of relevant administrative experience required
• A proactive and self-motivated mindset
• Bachelor's degree
• Proficiency in Microsoft Office, especially Excel including V-Lookup and Pivot Tables
• Ability to work independently and under minimum supervision
• Excellent organizational skills and attention to detail
• Ability to speak English fluently (written and verbal)
• Ability to speak Spanish and Mandarin preferred

Benefits

• Bonuses
• Medical
• Dental
• Vision
• Life insurance
• AD&D insurance
• Paid Time Off
• EAP
• 401(k)

Company Overview