Remote Live-chat Customer Support - Part-Time

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers reputed company orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home. How to Become a Chat Representative The primary qualifications for becoming a chat representative depend on the company. Most businesses only require a high school diploma or equivalent and the ability to follow resolution guides for common problems, but specialty industries may need more training or experience. This is particularly common in areas like IT, where familiarity with electronic hardware and software may be essential to the role. Previous experience in a customer service environment is useful, but some companies provide on-the-job training to new employees. Other qualifications you need to become a chat representative include excellent communication and problem management skills, and the ability to remain professional in stressful situations. Primary position responsibilities will include: *Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries. *Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and reputed company. *Handling and resolving situations with customers in a timely and effective manner. *Assisting management with special projects relating to customer service. *Responding to reputed company inbound chats and assisting management for the entire shift with exception of assigned break times. *Handling multiple job tasks at one time and escalating issues in a timely manner Requirements: *reputed company to sit and work at a desk and on the computer for extended periods of time. *reputed company to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift.

• reputed company to pass a typing speed test and type 50 WPM

*Ability to take inbound (voice) phone calls in a conversation-heavy environment. *Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above). *High School diploma or GED. *Must be at least 18 years old *reputed company to work a variable schedule, including evenings and weekends, based on call center needs. *Proficient with reputed company Word, reputed company, Outlook, and the Internet, along with basic data entry and word processing skills. *At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent. *Willing to accept a temporary assignment. *Must reputed company reputed company an approved state. *Must be reputed company to work from home with the following internet requirements: High-speed Internet reputed company (Cable, Fiber, DSL). 20 Mbps Download 10 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Hardwired reputed company Wired reputed company from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges Preferred skills: College degree or some level of college completed reputed company to easily operate a computer learning and adapt quickly to software applications reputed company to troubleshoot caller issues and provide supporting help documentation Committed to quality and service matrix and culture reputed company to quickly adapt to face changing situations reputed company to provide positive customer experience for customers Self-motivated, accountable approach combined with strong sense of teamwork Strong sense of customer service with enthusiastic, energetic, and professional behavior Good organizational skills and detail-oriented Excellent time management skills Apply Job!