Director, Strategy – Operations
Job Description:
- Lead our project delivery efforts and partner with sales on business development
- Ensure our clients receive exceptional, effective solutions that enhance both end-customer and employee experiences and efficiencies
- Build and shape our consulting team, driving business growth through innovative strategies and successful project delivery
- Manage and actively contribute to the successful delivery of consulting projects
- Manage project timelines, budgets, and resource allocation effectively
- Monitor key performance indicators to assess the impact of process changes
Requirements:
- 15+ years of relevant experience, including at least 5 years of experience as a CX Consulting Director, preferably within a consulting or agency environment.
- Strong portfolio showcasing successful consulting projects and strategies.
- Strong leadership and management skills, with the ability to inspire and motivate a team.
- Project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively.
- In-depth knowledge of customer experience, business strategy, operations management
- A passion for delivering exceptional consulting services and a continuous drive to stay updated with industry trends.
- Minimum Bachelor’s level degree required; Master’s degree preferred.
- Preferred: Proficiency in Design Thinking facilitation (Digital and non-digital products)
- Preferred: Certification in process excellence methodology such as Lean, Six Sigma, Agile, etc
- Preferred: Experience working with CX technology platforms such as AWS, Cisco, Genesys, Google, or Microsoft
Benefits:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
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