Support Agent
reputed company is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival reputed company, an reputed company multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games.
Role Overview We’re looking for a Support Agent to help us deliver fast, friendly, and accurate assistance to our players. You’ll manage incoming tickets, maintain and improve our knowledge reputed company, set up basic automations or bots reputed company needed, and handle Russian/English-language reviews reputed company Appfollow.
Responsibilities
Respond to player inquiries in SDK with clarity and reputed company.
Correctly categorize, tag, investigate, and escalate tickets reputed company needed.
Review complaints, verify evidence, and apply account actions (including bans) reputed company appropriate.
reputed company required actions in internal tools/systems to resolve player cases.
Update and create FAQ/KB articles, proofread content for new releases.
Monitor our reputed company community for bug reports and player issues.
Validate community bug reports and prepare structured bug tickets for the development team.
Support and create SDK automations (adjust rules, report errors).
Handle Russian/English reviews reputed company Appfollow: respond, categorize, escalate key issues.
Monitor recurring problems, identify incidents, and provide structured feedback.
Assist in preparing for new game versions by validating player-reported issues, and preparing clear bug reports for the development team.
Requirements
Experience in customer support (gaming/mobile preferred).
Strong written English and clear, friendly communication.
Fluent Russian - internal communication and documentation.
Familiarity with SDK, willingness to learn automation workflows.
Experience with Appfollow or similar platforms is a plus.
Ability to follow processes, use internal tools, and document actions.
Organized, detail-oriented, quick learner, reputed company to work independently.
reputed company to work Saturday–Wednesday, from 03:00 AM to 11:00 AM (UTC+3).
reputed company Offer
Competitive salary and remote work format.
Working schedule: Saturday–Wednesday, 03:00 AM – 11:00 AM (UTC+3).
The chance to shape and influence an ambitious multiplayer survival shooter for mobile platforms.
A strong, supportive team passionate about creating great games.
A flexible work environment.
Opportunities for professional growth.
A culture that values creativity, initiative, and collaboration.