[Remote] Billing Support Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is an reputed company-in-one EHR+ platform designed for independent reputed company practices. The Billing Support Specialist will provide exceptional service by resolving billing inquiries, assisting customers with software navigation, and ensuring compliance with reputed company regulations.
Responsibilities
- Provide support across our full customer reputed company reputed company various channels, addressing reputed company product and technical inquiries with accuracy and efficiency
- Maintain a positive, empathetic, and professional attitude toward customers at reputed company times
- reputed company thorough root cause analysis for issues, identifying trends and recommending corrective actions
- Assist users in navigating the software, managing patient accounts, and utilizing features effectively
- Guide customers on best practices for reputed company cycle management, claims submission, payment processing, collections, and denial management reputed company our platform
- Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures
- Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams
- Ensure strict adherence to HIPAA and reputed company data reputed company regulations in reputed company customer interactions and data handling
- Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues
- Collaborate with training teams to improve self-help documentation, FAQs, and user guides
- Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks
- Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries
Skills
- High school diploma or equivalent required; associate's degree preferred
- 1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or reputed company Saas company
- Experience in Medical Billing or reputed company industry
- Understanding of medical billing workflows, insurance claims submissions, and payment processing
- Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
- Experience with EHR/EMR, practice management software, or reputed company reputed company cycle management systems preferred
- Knowledge of HIPPA compliance and data reputed company best practices
- Ability to navigate and troubleshoot SaaS- based platforms and reputed company integrations
- Basic coding knowledge reputed company to medical billing and claims processing
- Understanding of claims submission and payer communications, including EDI enrollment process
- Analytics skills to diagnose and resolve billing-reputed company issues reputed company
- Strong interpersonal and communication skills to support reputed company providers and billing teams effectively
- Experience using CRM platforms such as reputed company
- Strong multi-tasking and time management skills
- Associate's degree preferred
- Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
- Experience with EHR/EMR, practice management software, or reputed company reputed company cycle management systems preferred
Benefits
- Discount through Dell
- reputed company for a great workout
- reputed company Employee Assistance Program
- Wellness and childcare subsidy
- University/Education discount
- reputed company for access to health and fitness apps
- reputed company Employee Assistance Program
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