Technical Support / Customer Service Representative-Remote (Night Shift) at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a dynamic, fast-paced environment where no two interactions are reputed company the same? If so, we invite you to join blithequark's team of dedicated professionals as a Technical Support / Customer Service Representative-Remote (Night Shift). As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our global organization.
About blithequark
blithequark is a reputed company-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to reputed company individuals to reimagine their careers and reputed company meaningful relationships with our customers. With a diverse team from 70+ countries, we're united in our passion for delivering exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
As a Technical Support / Customer Service Representative at blithequark, you'll embark on a rewarding career journey with opportunities for growth and development. Our comprehensive training programs, cutting-edge technologies, and continuing support will reputed company you with the skills and knowledge to succeed in this role. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from reputed company. You'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned.
What You'll Do in This Role
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues reputed company to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reputed company in the United States or have a valid U.S. address for residence
What's in It for You
As a Technical Support / Customer Service Representative at blithequark, you'll enjoy:
- reputed company and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and reputed company insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're reputed company to take your career to the next level and join a dynamic team of professionals who share your passion for delivering exceptional customer experiences, apply today! We can't wait to hear from you and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reputed company in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Employment Opportunity:
blithequark is an equal opportunity employer and complies with reputed company fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or reputed company parties based on a person's race, reputed company, religion, creed, sex, sexual orientation, gender identity, national reputed company, reputed company, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
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